The Poker Players’ Alliance (PPA), which is currently fighting against the National Coalition to Stop Internet Gambling launched by the billionaire casino magnate Sheldon Adelson and also helping America’s Full Tilt Poker victims, has taken up another cause—questioning Lock Poker’s failure to process payments in a timely manner.
The PPA recently wrote to Lock Poker demanding an explanation and stating that the PPA has received a “substantial number of complaints” regarding Lock Poker’s poor speed in processing payout requests.
Lock Poker has a reputation for its inability to process player payments in a timely manner, owing to which some of its registered players have been forced to sell their Lock Poker funds for less than their face value. As the PPA has pointed out, Lock Poker claims that it processes payout requests in 8 – 10 weeks, but players have been waiting for their payouts for more than one year.
The online poker room has also been criticized for its inability to communicate effectively with its customers. Usually, it responds to players’ emails “with canned emails or emails that simply state the request is ‘still in processing.’”
A number of online poker players feel that Lock Poker will take its own time in responding to PPA’s letter simply because Lock has no answers to the PPA’s questions. The PPA has mentioned in its letter that several players “are directly questioning the financial solvency of Lock Poker and its ability to repay players.”
In October, Lock migrated from the Revolution Gaming Network to a proprietary platform. The online poker room decided to break away from the network because of “breaches of contract” on the part of the network operator. Poker players, however, are cautious about signing up and playing at Lock Poker, especially those who have waited endlessly for their payouts.
Six months after Lock broke away from Revolution Gaming, PokerScout.com says that Lock Poker attracts weekly average traffic of 55 players to its cash poker games, which puts Lock in the eighth rank in the US’s unregulated online poker market. In other words, PokerScout.com does not even attract as many players as Ultimate Poker and WSOP.com do in Nevada.
While the PPA has kept the tone of its letter firm as well as friendly, it promises that it will work aggressively “to protect and/or facilitate return of those player funds” from all online poker rooms that fail to process payment requests within the promised time.