Lock Poker, which acquired Cake Poker Network, re-named it as Revolution Gaming Network, and left Merge Gaming Network in June 2012 in a bid to have complete control over its affairs, still struggles with poor withdrawal speed.
Even after acquiring Cake Poker Network, Lock Poker hasn’t succeeded in processing payouts quickly and providing high-quality customer support to its customers, as a result of which Lock Poker is slowly, but steadily losing the excellent reputation it used to enjoy, especially in the US online poker market.
However, it cannot be denied that Lock Poker offers deposit methods that recreational US poker players simply cannot resist. The rate of credit card acceptance is unusually high at Lock Poker, which has made the network more popular than any other US online poker rooms. But players are not satisfied with the network’s withdrawal speed and poor customer support.
Lock Poker’s biggest problem is its inability to process payouts satisfactorily. Currently, only one withdrawal method is available for US players—paper checks, which have a withdrawal speed of around 3 months. Previously, US players could use Western Union, but Lock Poker stopped offering it as a withdrawal option as it was unable to process Western Union requests for several weeks, creating a huge backlog.
While Lock Poker had promised its customers that it would process Western Union requests within two weeks, US players had to wait for more than 2 months for payments requested via Western Union. Poker players who were planning to use this money on their vacations were furious. To make matters worse, queries to customer support received canned responses.
Ever since the federal government crackdown, US withdrawal speeds have plummeted. However, Lock Poker cannot use this as an excuse because its non-US withdrawal speed is also poor even when players request payouts through major eWallet solutions. Players are concerned over the fact that Lock Poker takes as many as 4 weeks to process payout requests through eWallet systems.
Some players have also complained about Lock Poker’s pathetic customer support system, accusing Lock Poker of sending canned responses to email queries.
Lock Poker’s withdrawal issues do not mean that the online poker room is on the verge of shut down. In fact, the Revolution Poker Network is doing reasonably well as it has reputed skins such as Intertops Poker and Red Star Poker, which unfortunately do not accept US players, but they have independent payment processing systems unrelated to Lock’s problems.